Privacy Policy scr2u
scr2u respects the privacy of every player and is committed to ensuring your personal information is handled safely, transparently, and responsibly in accordance with accepted international standards.
How scr2u Safeguards Your Information
Six core pillars that shape our approach to player data privacy and security.
Layered Security
All personal information is stored using industry-standard encryption. Access to your data is restricted to authorised staff only, and every access is recorded in our internal audit system.
Not Sold to Third Parties
scr2u does not sell, rent, or trade your personal data to outside parties for marketing purposes. Your information remains under our control and is only shared in situations specifically described in this policy.
User Control Rights
You have the right to access, correct, or request deletion of your personal information at any time. Contact our support team and we will process your request in accordance with established procedures.
Cookies and Tracking
Our website uses functional cookies to improve your browsing experience. These cookies help us save your language preferences, account settings, and keep your login session secure at all times.
Full Transparency
We clearly inform you about the types of data collected, why it is collected, and how long it is retained. There are no hidden policies — everything is stated openly in this document for your reference.
Licensing Compliance
As a platform operating under international licensing, scr2u complies with data protection requirements set by regulatory bodies. This includes robust KYC procedures to verify the legitimacy of every account.
scr2u Full Privacy Policy
Introduction
This Privacy Policy describes how scr2u ("we", "our platform") collects, uses, discloses, and protects the personal information you provide to us when registering an account, using our services, or contacting our support team. By using the scr2u website and services, you agree to be bound by the terms set out in this policy.
scr2u operates under international licensing and treats player privacy as an absolute priority. We only collect data necessary to provide safe, fair, and responsible services to all our users in Malaysia.
Information We Collect
In the course of our services, scr2u collects various categories of personal information depending on the context of use. This information is collected directly from you, automatically through platform usage, or from legitimate third-party sources.
| Data Category | Type of Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Identity verification (KYC), legal compliance, 21+ age requirement |
| Contact Data | Email, mobile phone number, residential address | Account communication, transaction notifications, customer support |
| Financial Data | E-wallet details, deposit and withdrawal records | Payment processing, fraud prevention |
| Technical Data | IP address, device type, web browser, session logs | Account security, fraud detection, platform improvement |
| Activity Data | Betting records, game history, slot preferences | Responsible gambling, experience personalisation, compliance |
Legal Basis for Data Processing
scr2u processes your personal information on the following legal bases:
- Contract Performance: Processing required to provide online gaming services to you, including account management, deposit and withdrawal processing.
- Legal Obligation: Compliance with regulatory requirements including KYC procedures, anti-money laundering (AML), and the minimum age requirement of 21 years.
- Legitimate Interests: Detecting and preventing fraud, ensuring network and platform security, and continuously improving our services.
- Consent: For marketing communications and certain promotional campaigns, we obtain your explicit consent beforehand. You may withdraw this consent at any time.
How We Use Your Information
The personal information we collect is used specifically for the following purposes and will not be used for any other purpose without notifying you first:
- Creating and managing your scr2u account securely
- Processing deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
- Verifying your identity and age to ensure compliance with the established 21+ requirement
- Detecting and investigating any suspicious activity or fraud on the platform
- Providing effective customer support via live chat and email in Malay and English
- Notifying you about relevant bonuses, promotions, and service updates
- Fulfilling reporting obligations to the relevant licensing bodies and regulators
- Monitoring your betting patterns as part of our responsible gambling programme
Sharing Information with Third Parties
scr2u does not sell or trade your personal data. However, in certain limited situations, we may share your information with the following parties:
- Payment Processors: Recognised e-wallet and banking service providers that carry out your financial transactions securely.
- Technical Service Providers: Infrastructure and cybersecurity companies that help us operate the platform securely. They are bound by strict confidentiality agreements.
- Regulatory Bodies: We may be required to disclose certain information to licensing bodies or legal authorities when required to do so by law.
- Identity Verification: Third-party KYC service providers that help us verify the identity and age of new players.
Data Security
scr2u implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, accidental disclosure, alteration, or destruction.
- Data encryption in transit using 256-bit SSL/TLS protocols
- Data encryption at rest on our servers
- Strict role-based access controls for internal staff
- Continuous security monitoring and regular penetration testing
- Tested and documented cyber incident response procedures
- Mandatory data security training for all staff who handle personal data
While we take all reasonable precautions, no data transmission over the internet or electronic storage system can be guaranteed 100% secure. Should any data security incident occur that affects your information, we will notify you within the timeframe set by our procedures.
Data Retention Period
scr2u retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and licensing requirements. Generally:
- Active account data is retained for as long as your account remains active
- Financial transaction records are retained to meet legal requirements set by the licensing body
- After account closure, certain data may be retained for anti-money laundering legal compliance purposes
- Technical logs and session data are retained for a shorter period for security purposes
Cookies and Tracking Technologies
The scr2u website uses cookies and similar technologies to improve your experience. The following are the types of cookies we use:
- Essential Cookies: Required for basic website functions such as login authentication and session security. These cookies cannot be disabled.
- Functional Cookies: Store your preferences such as language settings and interface display to provide a more personalised experience.
- Analytical Cookies: Help us understand how players interact with our platform so we can continue to improve our services. All analytical data is processed in aggregate and does not identify individuals.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of our platform.
International Data Transfers
As a platform operating under international licensing, your data may be stored or processed on servers located outside Malaysia. In such situations, scr2u ensures that such data transfers are protected by safeguards equivalent to the standards set out in this policy, including data transfer agreements that comply with recognised international data protection requirements.
Your Data Protection Rights
As a scr2u user, you have the following rights regarding your personal information. Contact our support team to exercise any of these rights.
Right of Access
You have the right to obtain a copy of the personal information we hold about you at any reasonable time.
Right of Rectification
If any of your information is inaccurate or incomplete, you may request that we correct it without delay.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information, subject to our legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time and we will honour that request.
Right to Restriction
In certain situations, you may request that we restrict the processing of your data while an issue or dispute is being resolved.
Right to Portability
You have the right to receive your data in a structured, machine-readable format for transfer to another provider.
Withdrawal of Consent
For processing based on consent, you may withdraw your consent at any time without affecting the validity of prior processing.
Formal Complaint
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the relevant authority.
How to Contact Us About Privacy
If you have any questions, concerns, or wish to exercise any of your data protection rights, please contact our data protection team through the following channels:
- Live Chat: Available 24/7 directly on the scr2u platform in Malay and English
- Email: [email protected] — we aim to respond to all privacy-related enquiries
For requests relating to your data protection rights, please clearly state the type of request you are making and the information needed to verify your identity. This is necessary to ensure we protect your data from unauthorised access.
Amendments to This Privacy Policy
scr2u reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via your registered email or a prominent notification on our platform before those changes take effect. We encourage you to review this policy periodically.
Continued use of scr2u services after any changes to this Privacy Policy will be considered your acceptance of the updated terms.
Links to Related Policies
This Privacy Policy should be read together with other documents governing the use of the scr2u platform. For a fuller understanding of your rights and responsibilities, please refer to:
- scr2u Terms and Conditions — general terms of platform use
- Responsible Gambling — tools and resources for safer play
- FAQ — answers to common questions about accounts and privacy
A Gaming Platform You Can Trust
With a transparent privacy policy and a multi-layered security system, scr2u keeps your gaming experience safe. Minimum deposit RM10, 100% welcome bonus up to RM500, and 24/7 customer support await you.
ⓘ This service is for adults aged 21 and above only. Play responsibly.